Turn borrower conversations into revenue.
Improve customer experience, compliance, and servicing — and drive win-win financial outcomes — through borrower insights.
From servicing new credit populations to addressing updated regulations, lenders are immersed in a sea of change. Treading water doesn’t move you forward. Banks, creditors, and loan servicing providers are getting stuck under:
Increasing Cost of Business
To respond to an increasing cost of business, you have to cut your losses. You could try to ever-shorten the length borrowers stay involved in certain parts of the loan lifecycle. You could try to reduce losses in productivity. But whatever you do, making change without specific, relevant insight just isn't possible.
Bad Borrower Experiences
Resolving complaints sooner always seems to mean hiring more. How do you meet the goal by bringing empathy and effectiveness to every interaction — all while collections volumes rise, refinancing demand grows, and transparency in your contact center seems beyond your control?
Compliance Risk and Poor QA
Keeping up with regulations, audits, and real-time compliance errors can require prohibitive effort in data ingestion, QA process retooling, and agent retraining. Not to mention the manual efforts from a Quality team. The cost of trying to avoid fines is too high for the risk that remains.
With all of these problems looming and winds shifting unpredictably, lenders, banks, creditors, and loan servicers need to find a way to not only stay above water, but also swim.
We're here with a life raft.
Reduce your losses, avoid compliance fines, and resolve issues without constantly hiring new agents by improving efficiency and effectiveness everywhere your representatives interact with customers.
Prodigal’s solutions are built specifically for banking and lending. Designed to capture accurate conversation data and offer context for every interaction, our AI-powered intent engine can help you create and extract value in the contact center.
Optimize Operations and Quality Assurance with Prodigal’s AI Intent Engine and Apps
35% Increase in Agent Productivity
Create hours of new capacity with automated call notes and productivity insights. Free agents from menial tasks and allow them to deliver on both experience and revenue while reducing your costs.
Real-Time Agent Assistance
Help the workforce you have right now be more effective. Resolve complaints sooner and deliver positive borrower experiences when agents are completely focused on empathy and outcome, instead of on following a static script.
93% Improvement in QA Cost Efficiency
Analyze 100 percent of calls on 60+ parameters to efficiently monitor, evaluate, train on, and guide compliance. Slash compliance violations and legal risks, while uncovering representative coaching opportunities.