ProNotes generates AI-assisted call summaries in real-time that eliminate the need for manual note-taking, enabling agents to increase call time and minimizing documentation-related risk.

ProNotes’ real-time call summaries transform agents’ wrap-up tasks into a single click, confirming the notes that have been generated for them, whose structure was developed with the lending and collections industry in mind and have been fine-tuned to specific customers’ preferences during an onboarding period.

Inconsistent, unclear after-call notes lacking actionable next steps plague collections agencies and make communication between colleagues or teams incredibly difficult. ProNotes standardizes the structure and content of notes, increasing transparency, enhancing readability and amplifying understanding across teams and other agents.

ProNotes frees agents from the responsibility of note-taking and allows them to spend the entire call connecting with and listening deeply to customers, confident that notes will be generated accurately and circulated throughout the entire collections team and customers will experience excellent service.

What really sets ProNotes apart is the excellent customer service, the responsiveness, and understanding of our business needs. Prodigal’s product and services will keep us ProNotes customers for a long time to come.” - Nick Keith, Head of IT, Rash Curtis & Associates.